**Freshworks, a key player in customer support software, is leveraging its $800M cash reserves to pursue acquisitions amid AI’s transformation of IT service management into automated triage and resolution tools.** This move positions the company to compete aggressively with larger incumbents in the AI-driven enterprise software space[1].

References:
1. https://techstartups.com/2025/12/17/top-tech-news-today-ai-startup-stories-december-17-2025/
2. https://www.smartkarma.com/home/weekly-top-ten/macro-and-cross-asset-strategy/weekly-top-ten-macro-and-cross-asset-strategy-dec-21-2025/
3. https://www.youtube.com/watch?v=rc0Hmu2uqxE
4. https://medium.acerbo.me/the-great-tech-pivot-of-december-2025-five-stories-that-will-shape-your-next-venture-9944cf5f449f
5. https://theautomateddaily.com/e/tech-news-for-dec-18-2025/
6. https://www.decha.com/article/section/Counsel/4201